Help & FAQ
Clear answers before you change checkout.
Start with Setup Health inside PickupLock for shop-specific diagnostics. These answers explain the product’s general behavior.
Does PickupLock create shipping rates or pickup locations?
No. PickupLock controls which delivery methods already configured in Shopify remain visible. Create rates, zones, local-delivery areas, and pickup locations in Shopify first.
What happens when a cart contains different restrictions?
PickupLock uses restrictive intersection. A delivery method remains available only when it is valid for every active product restriction in the cart.
Can rules update automatically when products change?
Yes on Pro. Dynamic Product Rules can use a collection, product tag, vendor, or product type. Matching products are synchronized automatically.
Can one rule apply only in selected countries?
Yes. Country-specific product and reusable advanced delivery rules can apply only when the checkout destination matches the selected countries.
Does Cart Warning control checkout?
No. Cart Warning is optional storefront guidance. Shopify Delivery Customization Functions enforce the checkout restriction independently.
Does PickupLock read orders or customer information?
PickupLock's core delivery rules do not require order access or protected customer data. Optional Cart Warning Insights records anonymous warning activity without customer details or cart contents.
Need a closer look?
Send the product, cart combination, and expected methods.
Do not send customer information. Screenshots of Setup Health and Simulator are usually the fastest starting point.
You can also use the PickupLock guides for setup and troubleshooting walkthroughs.